Bug Blog

Since 2014, Lloyds Bank has been publishing a Business and Charity Digital Index that measures the digital skills and capability of charities and small to medium-sized enterprises (SMEs) in the UK. Using a unique set of online data, the Index is the largest and indeed, only measure of its kind.

Earlier this year, Wells Fargo disclosed that almost 400 of their customers were foreclosed on due to a computer error. This week, they revealed that an expanded review identified 145 additional customers who lost their homes due to the glitch.

The UK government is demanding answers from Royal Bank of Scotland and Barclays after yet more technical glitches locked customers out of their online banking accounts last week.

Thousands of shoppers in the United Kingdom were hit with duplicate debit card charges after a technical glitch caused a major payment processor to run some transactions twice.

Wells Fargo admitted that because of a computer glitch, nearly 400 of their customers were foreclosed on between April 2010 and October 2015.

National Australian Bank has had a long tradition of customer service and is now building on that tradition to erect a new level of customer service using digital technology to enhance and improve its interaction with customers.

This infographic explores how two very different testing philosophies can impact the trajectory of your startup.

There was a point in the 1980s where some American banks considered the customer to be nothing more than a source of revenue. In fact, certain banks went out of their way to discourage what they called "small revenue clients." Fees were raised in an effort to discourage small customers. The idea was that if small customers where nickeled and dimed enough, they would be sufficiently annoyed to go somewhere else.

We at Bugwolf are excited to be joining a fantastic lineup at the Fintech Finals Competition on the 19th of January. The competition is part of the FF17 event which begins on Tuesday January 17 and runs through Thursday January 19th.

The attack on Pearl Harbor is an important lesson in how fragile security can be. While there has been much debate among armchair military enthusiasts and historians about what the American armed forces could or should have done on that day, one thing's for certain. Everyone, at the time, was pretty much operating by the book. They were following policy and doing their jobs as best they could.

Bugwolf has won the Next Money Fintech Semi Finals and will head to Hong Kong in January to represent Australia in the world championships. We will be competing against 23 other startups to be crowned the world's best Fintech startup.