Bug Blog

Client Profile

• Industry: Health and Pharmaceutical, E-commerce website.
• Challenge: The client, a key player in the health and pharmaceuticals sector, which were required to upgrade their E-commerce website.
• Development Team: Digital agency with headquarters in Australia, offshore development team.
• Project Scope: A major waterfall build and upgrade over 8 months to revamp their existing E-commerce website with an ongoing agile and continuous improvement program.
• Team Composition: 5-6 software developers off shore, internal team of business analysts and product owners.
• Integration Complexity: Over 10 critical integration points.

Challenge

The client, a prominent player in the health and pharmaceutical industry, faced challenges upgrading their large E-commerce web and mobile responsive website. Their product and business teams were under pressure due to:

1. Complex Integration: Over 10 integration points including SAP, Commerce Cloud, and others.
2. Development Delays: Developers falling behind schedule, causing cascading delays.
3. Compromised Testing: Shortened testing windows led to incomplete regression testing.
4. Quality Issues: Bugs in production necessitated rollbacks, impacting customer experience.
5. Cost Overruns: Development taking 30% longer, increasing costs.
6. Customer Service Strain: Frequent issues led to higher traffic to call centers and support lines.
7. Extended Work Hours: The internal team were frequently working late hours during release cycles.

Solution

Bugwolf intervened with a targeted approach to overhaul the QA and testing processes:

1. Embedded QA Team: Bugwolf QA test analysts were embedded within the client's product and development teams.
2. Continuous Testing Cycle: Focused on both the initial large website update followed by ongoing 3-week sprint cycles.
3. Device Lab Access: Provided access to a lab with over 2,000 real devices for comprehensive testing.
4. Collaborative Workflows: Integrated with the client's use of Jira and MS Teams for efficient communication and project management.
5. Flexible Engagement: Flexible contract basis with scalable team resources.
6. Extensive Test Coverage: Creation of a regression suite with 1,800 unique test cases, executed across multiple devices.
7. Diverse Testing Methods: Included SIT, functional, regression, smoke, and product verification testing.
8. Weekly Reporting: Implemented weekly reporting on test execution and coverage, enhancing the predictability of timelines.

Results

The implementation of Bugwolf's methodologies yielded remarkable results:

1. Zero Rollbacks: Eliminated issues in production, significantly reducing pressure on the team.
2. Efficiency Gains: Faster releases with more features per sprint.
3. Improved Team Morale: Business team returned to normal working hours in a more positive environment.
4. Enhanced Performance: Increased web response times, contributing to higher sales and customer engagement.
5. Cost Savings: Reduced the financial burden of hiring, managing, and terminating testing resources.
6. Focus on Core Business: Freed the business team to concentrate on strategic tasks.

"As the CEO & Founder of Bugwolf, I'm proud to see the transformative impact our team has made on the health and pharmaceutical E-commerce industry. This project was a testament to our commitment to excellence in QA and software testing. By embedding our experts within the client's team and meticulously addressing each challenge, we not only enhanced their website's performance but also fostered a more sustainable and efficient work environment. This success underlines our dedication to not just meeting, but exceeding our clients' expectations in the ever-evolving digital landscape."

Conclusion

Bugwolf's intervention not only stabilised the client's E-commerce website but also introduced a more efficient, collaborative, and scalable approach to software testing and QA. This transformation led to improved product quality, team morale, customer satisfaction, and ultimately, business performance.